|
S/No |
SERVICE OFFERED |
Process Requirement |
Cost |
Timeframe |
| 1. |
Response to Phone call. |
Make a Phone Call to 0743286796 Extension/Landline 247/267//132 |
Free |
15 Seconds |
| 2. |
Response to enquiry by walk ins. |
Visit any Office of the Dean Students and make an enquiry. |
Free |
1 Minute |
| 3. |
Response to formal correspondence. |
Emails. |
Free |
1 Working Day |
|
Leave Out and Introduction letters. |
Free |
Within 30 Minutes |
||
|
Clubs and Societies correspondence. |
Free |
Within 2 working Days |
||
|
Entertainment Correspondence. |
Free |
Within 2 working Days |
||
|
Routine Correspondence. |
Free |
Within 3 working Days |
||
|
Handling of Meal Support. |
Free |
Within 14 working days |
||
|
Signing of HELB/ Bursary forms |
Free |
Within 30 minutes |
||
| 4. |
Response to complaints. |
Receive a complaint. |
Free |
1 Working Day |
| 5. |
Resolution of complaints. |
Make a verbal or written complaint. |
Free |
Within 14 Working Days |
| 6. |
Handling Student Disciplinary cases. |
Investigating and forwarding disciplinary cases. |
Free |
Within 21 Working Days |
| 7. |
Financial Support to students. |
Request for Support |
Free |
Within 14 Working Days |