Talk to us

dos@embuni.ac.ke

Welcome to the Office of the Dean of Students

Service Charter

S/No

SERVICE OFFERED

Process Requirement

Cost

Timeframe

1. 

Response to Phone call.

Make a Phone Call to 0743286796 Extension/Landline 247/267//132

Free

15 Seconds

2.

Response to enquiry by walk ins.

Visit any Office of the Dean Students and make an enquiry.

Free

1 Minute

3.

Response to formal correspondence.

Emails.

Free

1 Working Day

Leave Out and Introduction letters.

Free

Within 30 Minutes

Clubs and Societies correspondence.

Free

Within 2 working Days

 Entertainment Correspondence.

Free

Within 2 working Days

Routine Correspondence.

Free

Within 3 working Days

Handling of Meal Support.

Free

Within 14 working days

Signing of HELB/ Bursary forms

Free

Within 30 minutes

4.

Response to complaints.

Receive a complaint.

Free

1 Working Day

5.

Resolution  of complaints.

Make a verbal or written complaint.

Free

Within 14 Working Days

6.

Handling Student Disciplinary cases.

Investigating and forwarding disciplinary cases.

Free

Within 21

Working Days

7.

Financial Support to students.

Request for Support

Free

Within 14 Working Days

 

Counselling Services

To enable students to make daily life adjustments and/or cope with major emotional difficulties, the office of the Dean of Students maintains a counselling service. Read More

Chaplaincy Services

The University is committed to meeting students’ spiritual needs and offering pastoral care through the Chaplaincy Office. Read More