Thursday, 28 May 2020

Service Charter

S/N SERVICE OFFERED PROCESS/REQUIREMENT COST TIMEFRAME
1. Signing of HELB loaning forms Loan application form duly signed by applicant and student’s identity card Nil 1 day
2. Registration of clubs and societies Duly filled in clubs and societies registration request form Nil 1 week
3. Receipt, resolution and/or forwarding of students’ complaints Written student’s complaint or statement. Nil 1 week following investigations
4. Issuance of students leave out forms Student request orally or in written form Nil 1 day
5. Receipt and response to formal correspondence Formal correspondence from respective offices Nil 2 days
6. Forwarding of students’ requests Written student’s request Nil 1 day
         

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