| S/No | SERVICE OFFERED | Process Requirement | Cost | Timeframe |
|---|---|---|---|---|
| 1. | Response to Phone call. | Make a Phone Call to 0743286796 Extension/Landline 247/267//132 | Free | 15 Seconds |
| 2. | Response to enquiry by walk ins. | Visit any Office of the Dean Students and make an enquiry. | Free | 1 Minute |
| 3. | Response to formal correspondence. | Emails. | Free | 1 Working Day |
Leave Out and Introduction letters. | Free | Within 30 Minutes | ||
Clubs and Societies correspondence. | Free | Within 2 working Days | ||
Entertainment Correspondence. | Free | Within 2 working Days | ||
Routine Correspondence. | Free | Within 3 working Days | ||
Handling of Meal Support. | Free | Within 14 working days | ||
Signing of HELB/ Bursary forms | Free | Within 30 minutes | ||
| 4. | Response to complaints. | Receive a complaint. | Free | 1 Working Day |
| 5. | Resolution of complaints. | Make a verbal or written complaint. | Free | Within 14 Working Days |
| 6. | Handling Student Disciplinary cases. | Investigating and forwarding disciplinary cases. | Free | Within 21 Working Days |
| 7. | Financial Support to students. | Request for Support | Free | Within 14 Working Days |
Telephone lines: 0711124836 · 0743286796 (extensions 247 / 267 / 132).